Master1tech provide premier IT outsourcing services, building bridges between software companies with fortune 1000 and universities with top talent from Pakistan.

Drive growth, enhance support, and build the future together.

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Technical Skill Sets

Proficiency in JavaScript, TypeScript, React, Angular, or Vue.js for building and debugging user interfaces (e.g., dashboards for Sprout Social or Turnitin’s Similarity Report).

Languages and Frameworks

Proficiency in JavaScript, TypeScript, React, Angular, or Vue.js for building and debugging user interfaces (e.g., dashboards for Sprout Social or Turnitin’s Similarity Report).
Proficiency in Node.js, Python (Django, Flask), Java (Spring), or .NET (C#) for server-side logic, API development, and database interactions (e.g., handling Turnitin’s plagiarism detection or Proctorio’s proctoring logic).

Languages:

Proficiency in Node.js, Python (Django, Flask), Java (Spring), or .NET (C#) for server-side logic, API development, and database interactions (e.g., handling Turnitin’s plagiarism detection or Proctorio’s proctoring logic).
Knowledge of HTML, CSS, and frameworks like Bootstrap or Tailwind CSS for responsive design and accessibility compliance (e.g., WCAG for student-facing platforms).

UI/UX Tools:

Knowledge of HTML, CSS, and frameworks like Bootstrap or Tailwind CSS for responsive design and accessibility compliance (e.g., WCAG for student-facing platforms).
Expertise in designing and maintaining RESTful APIs and GraphQL for integrations with LMS platforms (Canvas, Moodle) or social media APIs (Twitter, Instagram).

API Development:

Expertise in designing and maintaining RESTful APIs and GraphQL for integrations with LMS platforms (Canvas, Moodle) or social media APIs (Twitter, Instagram).
Expertise in browser developer tools (Chrome DevTools, Firefox) for resolving front-end issues like rendering errors or API call failures .

Debugging:

Expertise in browser developer tools (Chrome DevTools, Firefox) for resolving front-end issues like rendering errors or API call failures .
Knowledge of SQL (PostgreSQL, MySQL) and NoSQL (MongoDB) databases for querying and optimizing data storage (e.g., student submission data or social media analytics).

Database Management:

Knowledge of SQL (PostgreSQL, MySQL) and NoSQL (MongoDB) databases for querying and optimizing data storage (e.g., student submission data or social media analytics).
Familiarity with front-end testing frameworks (Jest, Mocha, Cypress) for ensuring UI stability during updates.

Testing:

Familiarity with front-end testing frameworks (Jest, Mocha, Cypress) for ensuring UI stability during updates.
Frameworks: Familiarity with Express.js (Node), Spring Boot (Java), or ASP.NET for building scalable back-end services.

Server-Side

Frameworks: Familiarity with Express.js (Node), Spring Boot (Java), or ASP.NET for building scalable back-end services.
Expertise in AWS (EC2, S3, Lambda, RDS, CloudWatch), Azure (App Services, SQL Database), or Google Cloud for hosting, scaling, and monitoring SaaS platforms.Social or Turnitin’s Similarity Report).

Cloud Platforms:

Expertise in AWS (EC2, S3, Lambda, RDS, CloudWatch), Azure (App Services, SQL Database), or Google Cloud for hosting, scaling, and monitoring SaaS platforms.Social or Turnitin’s Similarity Report).
Proficiency in Docker for deploying applications and Kubernetes for orchestration in cloud environments. for student-facing platforms).

Containerization:

Proficiency in Docker for deploying applications and Kubernetes for orchestration in cloud environments. for student-facing platforms).
: Knowledge of Jenkins, GitLab CI, or Azure DevOps for automating build, test, and deployment processes during software maintenance.

CI/CD Pipelines

: Knowledge of Jenkins, GitLab CI, or Azure DevOps for automating build, test, and deployment processes during software maintenance.
Familiarity with tools like Splunk, Datadog, or AWS CloudWatch for log analysis and performance monitoring to troubleshoot issues (e.g., API failures in Meltwater).

Monitoring and Logging:

Familiarity with tools like Splunk, Datadog, or AWS CloudWatch for log analysis and performance monitoring to troubleshoot issues (e.g., API failures in Meltwater).

Training Skill Sets

:Proficiency in PowerPoint, Canva, or Google Slides for creating training materials and slide decks.

Presentation Tools

:Proficiency in PowerPoint, Canva, or Google Slides for creating training materials and slide decks.
Knowledge of Moodle, Articulate, or Camtasia for developing interactive training modules (e.g., for faculty using Turnitin).

E-Learning Platforms:

Knowledge of Moodle, Articulate, or Camtasia for developing interactive training modules (e.g., for faculty using Turnitin).
Familiarity with Zoom, Webex, or Microsoft Teams for delivering live training sessions to global audiences.

Video Conferencing:

Familiarity with Zoom, Webex, or Microsoft Teams for delivering live training sessions to global audiences.
:Expertise in Confluence, Notion, or Markdown for creating user guides, FAQs, and technical documentation.

Documentation Tools

:Expertise in Confluence, Notion, or Markdown for creating user guides, FAQs, and technical documentation.

Soft Skill Sets

Ability to empathize with clients (faculty, students, marketing teams), resolve queries patiently, and maintain professionalism under pressure.

Customer Service:

Ability to empathize with clients (faculty, students, marketing teams), resolve queries patiently, and maintain professionalism under pressure.
Ability to prioritize tasks, meet deadlines for software updates, and handle high-volume support tickets during peak periods (e.g., exam seasons).

Time Management:

Ability to prioritize tasks, meet deadlines for software updates, and handle high-volume support tickets during peak periods (e.g., exam seasons).
Clear verbal and written communication for explaining technical issues to non-technical users (e.g., faculty using CopyLeaks) and documenting solutions.

Communication:

Clear verbal and written communication for explaining technical issues to non-technical users (e.g., faculty using CopyLeaks) and documenting solutions.
Flexibility to learn new tools, adapt to platform-specific workflows, and cater to diverse client needs (e.g., rural vs. urban universities).

Adaptability:

Flexibility to learn new tools, adapt to platform-specific workflows, and cater to diverse client needs (e.g., rural vs. urban universities).
Analytical thinking to diagnose complex issues (e.g., API failures, false positives in plagiarism reports) and propose effective solutions.

Problem-Solving:

Analytical thinking to diagnose complex issues (e.g., API failures, false positives in plagiarism reports) and propose effective solutions.
Precision in debugging, documenting updates, and ensuring compliance with data privacy or academic standards.

Attention to Detail

Precision in debugging, documenting updates, and ensuring compliance with data privacy or academic standards.
Teamwork skills to work with global outsourcing teams, developers, and client stakeholders across time zones.

Collaboration:

Teamwork skills to work with global outsourcing teams, developers, and client stakeholders across time zones.
Ability to identify when issues require higher-level intervention and communicate effectively with senior teams or clients.

Escalation Management:

Ability to identify when issues require higher-level intervention and communicate effectively with senior teams or clients.