Midsize Corporatation Clients
Categories of Outsourcing Contracts
ERP System Implementation and Support
Outsourcing deployment and support of ERP systems (e.g., Microsoft Dynamics 365, NetSuite, Epicor ERP, SAP, Oracle ERP, Oracle PeopleSoft, Infor CloudSuite) for finance, supply chain, and HR. Involves installing modules, maintaining systems, migrating data, integrating APIs, training users, troubleshooting, and providing helpdesk support.
Cloud Infrastructure Deployment and Management
Outsourcing the setup and operation of cloud platforms (e.g., AWS, Azure, OCI) for hosting enterprise applications like ERP and CRM. Involves installing cloud environments, maintaining resources, migrating on-premises systems, troubleshooting issues, and providing helpdesk support
Database Management and Optimization
Outsourcing the operation of enterprise databases supporting ERP and other systems. Involves maintenance, migration, troubleshooting, and helpdesk.
IT Helpdesk and End-User Support
Outsourcing 24/7 user support for enterprise systems, focusing on helpdesk, training, and troubleshooting. Handles software, hardware, and access issues via ticketing systems.
Data Migration and Integration
Outsourcing the transfer of data to modern systems and integration with third-party platforms. Involves migration, API integration, and troubleshooting for data consistency. Handles software, hardware, and access issues via ticketing systems.
API and Middleware Development
Outsourcing the development and upkeep of APIs and middleware for system connectivity. Involves API integration, maintenance, and troubleshooting.
Software Maintenance and Patch Management
Outsourcing the upkeep of enterprise software, ensuring updates and issue resolution. Involves maintenance, troubleshooting, and helpdesk support.
ticketing systems.
Artificial Intelligence and Machine Language
Outsourcing training and helpdesk to drive system adoption. Involves creating training content and providing post-training support.troubleshooting, and helpdesk support.
End-User Training and Change Management
Outsourcing training and helpdesk to drive system adoption. Involves creating training content and providing post-training support.troubleshooting, and helpdesk support.
