Cloud Deployment Project

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Acme Retail Cloud Infrastructure Deployment and Management Contract

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Contract Details

  • Client: Acme Retail (mid-market, 500 employees, $200M revenue, Austin, TX).

  • Outsourcing Provider: Master1tech, Lahore Pakistan

  • Contract Value: $500K over 18 months (January 2024–June 2025).

  • Start Date: January 2024.

  • End Date: June 2025, with option for 1-year extension.

  • Scope: Deploy and manage a hybrid cloud infrastructure (Azure, AWS) for NetSuite ERP and Salesforce CRM, including installation, maintenance, migration, troubleshooting, helpdesk, and training.

  • Service Level Agreements (SLAs):

    • 99.5% cloud uptime.

    • 90% helpdesk ticket resolution within 6 hours.

    • Migration completion within 9 months.

    • Training for 300 employees within 4 months.

  • Compliance: PCI DSS, SOC 2

  • Governance: Bi-weekly reviews via Microsoft Teams, using Jira for project tracking [memory: 30 Additional Corporate Examples].

  • Budget Allocation:

    • Migration: $150K (30%).

    • Installation: $100K (20%).

    • Maintenance: $100K (20%).

    • Helpdesk: $75K (15%).

    • Training: $50K (10%).

    • Troubleshooting: $25K (5%).

Project Description

  • Acme Retail outsourced the setup and operation of a hybrid cloud infrastructure to host NetSuite ERP for inventory and financial operations and Salesforce CRM for customer engagement, integrating with Azure-based analytics for sales reporting. The project involved:
  • Installing cloud environments on Azure (ERP, analytics) and AWS (CRM).
  • Maintaining resources for performance and scalability.
  • Migrating 5TB of legacy data from on-premises Sage ERP and Dynamics CRM.
  • Troubleshooting connectivity and performance issues.
  • Providing 24/7 helpdesk support for 300 users.
  • Training 300 employees on cloud platforms. This aligns with the outline’s description of outsourcing cloud platforms for ERP and CRM, fitting mid-size engagements ($50K–$150K, scaled to $500K for comprehensive scope)
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The project is looking good.

Tasks Involved

  • Installation:
  • Configured Azure for NetSuite ERP and analytics, and AWS EC2 for Salesforce CRM, similar to Cardinal Health’s Azure setup
  • Deployed Azure SQL Database (ERP, analytics) and AWS RDS (CRM) using Terraform for infrastructure-as-code [web:8].
  • Used Kubernetes to orchestrate ERP containers, supporting 2,000 daily transactions.
  • Maintenance:
  • Monitored resources with AWS CloudWatch and Azure Monitor, achieving 99.5% uptime, akin to Drillmex’s AWS-based Infor CloudSuite
  • Applied patches to NetSuite and Salesforce, optimizing for 10% performance gain.
  • Migration:
  • Migrated 5TB of data from Sage ERP to NetSuite (Azure) and Dynamics CRM to Salesforce (AWS) using NetSuite SuiteCloud and Azure Data Factory, similar to Discover’s Oracle ERP migration
  • Completed migration in 8 months with 99.8% data integrity.
  • Troubleshooting:
  • Resolved API latency and database query issues using Splunk for log analysis, mirroring Anthem’s Azure troubleshooting
  • Fixed Kubernetes pod failures and Azure AD authentication errors, reducing downtime by 15%.
  • Helpdesk:
  • Provided 24/7 support via Freshdesk (user queries), Jira (ticket tracking), and ServiceNow (incident management), handling 500 monthly tickets, similar to UnitedHealth Group’s Azure helpdesk
  • Achieved 90% resolution within 6-hour SLA.
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IT Skills Required

  • Cloud Administration: AWS (EC2, RDS), Azure (Functions, AD) configuration

  • Infrastructure-as-Code: Terraform for provisioning

  • Containerization: Kubernetes for orchestration

  • Programming: Node.js, C# for APIs

  • Database Management: SQL (RDS, Azure SQL), NoSQL

  • Monitoring: CloudWatch, Azure Monitor

  • Troubleshooting: Diagnosing latency with Splunk

  • DevOps: Azure DevOps for CI/CD

  • Helpdesk: ServiceNow, Jira, Freshdesk for support

  • Training Delivery: Workshops with Pluralsight, Microsoft Learn

Contract Outcomes

  • Cost Savings: 20% reduction in IT costs via cloud efficiencies [.

  • Scalability: Supported 2,000 daily ERP transactions with auto-scaling.

  • Compliance: Achieved PCI DSS, SOC 2 compliance

  • User Adoption: Trained 300 employees, with 90% proficiency.

  • Reliability: 99.5% uptime, 90% helpdesk resolution within SLA.