Data Migration and Integration

Swift Logistics Data Migration and Integration Contract

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Contract Details

  • Client: Swift Logistics (mid-market, 200 employees, $100M revenue, Charlotte, NC).

  • Outsourcing Provider: Master1tech, Lahore Pakistan

  • Contract Value: $500K over 18 months (January 2024–June 2025).

  • Start Date: January 2024.

  • End Date: June 2025, with option for 1-year extension.

  • Scope: Migrate and integrate data for NetSuite ERP and Salesforce CRM, including migration, API integration, troubleshooting, and training.

  • Service Level Agreements (SLAs):

    • 99.5% data integrity during migration.

    • 90% resolution of integration issues within 6 hours.

    • Migration completion within 8 months.

    • Training for 150 employees within 3 months.

  • Compliance: SOC 2

  • Governance: Bi-weekly reviews via Microsoft Teams, using Jira for project tracking [memory: 30 Additional Corporate Examples].

  • Budget Allocation:

    • Migration: $200K (40%).

    • API Integration: $150K (30%).

    • Troubleshooting: $75K (15%).

    • Training: $50K (10%).

    • Infrastructure (dashboards, ticketing): $25K (5%).

Project Description

Swift Logistics outsourced the transfer of data to modern systems and integration with third-party platforms, focusing on NetSuite ERP for supply chain and financial operations and Salesforce CRM for customer management. The project involved:

  • Migrating 2TB of legacy data from on-premises Microsoft Dynamics NAV and a custom CRM to NetSuite and Salesforce.

  • API integration to connect NetSuite and Salesforce with a third-party logistics tracking platform (e.g., ShipStation).

  • Troubleshooting data consistency and integration errors.

  • Training 150 employees on data tools and dashboards. This aligns with the outline’s description of outsourcing data migration and integration for ERP and CRM, fitting mid-size engagements ($50K–$150K, scaled to $500K for comprehensive scope)

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Tasks Involved

  1. Migration:

    • Migrated 2TB of data from Microsoft Dynamics NAV to NetSuite ERP (Azure-hosted) and a custom CRM to Salesforce CRM (AWS-hosted) using NetSuite SuiteCloud and Talend for ETL processes, similar to Centene’s Dynamics 365 migration [memory: 30 Additional Corporate Examples].

    • Completed migration in 7 months with 99.8% data integrity.

  2. API Integration:

    • Developed REST APIs using Node.js to connect NetSuite and Salesforce with ShipStation, ensuring real-time tracking updates, akin to Zimmer Biomet’s NetSuite/Epicor integration [memory: 30 Additional Corporate Examples].

    • Used Talend for data orchestration, integrating 500 daily transactions.

  3. Troubleshooting:

    • Resolved data errors (e.g., duplicate records, missing fields) using Python scripts and pgAdmin for PostgreSQL, similar to resolving data errors in enterprise projects [memory: top 20 enterprise projects].

    • Fixed API latency issues, reducing integration errors by 20%.

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IT Skills Required

  • ETL Development: Azure Data Factory, Talend, NetSuite SuiteCloud for data migration

  • Programming: Python, Node.js for ETL scripts and APIs

  • Database Management: SQL (Azure SQL Database), NoSQL (MongoDB) for data mapping

  • API Development: Node.js for REST API design

  • Troubleshooting: Resolving data integrity issues with pgAdmin and Splunk

  • Training Delivery: Delivering workshops with Pluralsight and Udemy

  • Front-End Development: React for dashboard creation

Contract Outcomes

  • Cost Savings: 15% reduction in IT costs via efficient migration .

  • Data Integrity: Achieved 99.8% accuracy for 2TB migrated data.

  • Compliance: Met SOC 2 standards

  • User Adoption: Trained 150 employees, with 85% proficiency in data tools.

  • Reliability: Supported 500 daily integrated transactions with 90% issue resolution within SLA.