API and Middleware Development

GreenLeaf Retail API and Middleware Development

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Contract Details

  • Client: GreenLeaf Retail (mid-market, 250 employees, $150M revenue, Portland, OR).

  • Outsourcing Provider: Master1tech, Lahore Pakistan

  • Contract Value: $500K over 18 months (January 2024–June 2025).

  • Start Date: January 2024.

  • End Date: June 2025, with option for 1-year extension.

  • Scope: Develop and maintain APIs and middleware for NetSuite ERP, Salesforce CRM, and Shopify integration, including API integration, maintenance, troubleshooting, and training.

  • Service Level Agreements (SLAs):

    • 99.5% API uptime.

    • 90% resolution of API issues within 6 hours.

    • Training for 150 employees within 3 months.

  • Compliance: SOC 2

  • Governance: Bi-weekly reviews via Microsoft Teams, using Jira for project tracking

  • Budget Allocation:

    • API Integration: $200K (40%).

    • Maintenance: $125K (25%).

    • Troubleshooting: $100K (20%).

    • Training: $50K (10%).

    • Infrastructure (portals, ticketing): $25K (5%).

Project Description

GreenLeaf Retail outsourced the development and upkeep of APIs and middleware to ensure seamless connectivity between NetSuite ERP for inventory and financial operations, Salesforce CRM for customer management, and Shopify for e-commerce. The project involved:

  • API integration to enable real-time data exchange across systems.

  • Maintenance of API endpoints for performance and scalability.

  • Troubleshooting API latency and connectivity issues.

  • Training 150 employees on API management tools. This aligns with the outline’s description of outsourcing API and middleware development for system connectivity, fitting mid-size engagements ($50K–$150K, scaled to $500K for comprehensive scope)

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Developers Troubleshooting Issues
Tasks Involved

  1. API Integration:

    • Developed REST APIs using Node.js to connect NetSuite, Salesforce, and Shopify, enabling 1,000 daily transactions, similar to Aflac’s Dynamics 365/ServiceNow integration [memory: 30 Additional Corporate Examples].

    • Used MuleSoft for middleware orchestration, ensuring secure data flow.

  2. Maintenance:

    • Updated API endpoints and middleware configurations with Azure API Management, achieving 99.5% uptime, akin to Drillmex’s Infor ION integration [memory: Infor CloudSuite description].

    • Applied patches to MuleSoft and Node.js APIs, improving performance by 10%.

  3. Troubleshooting:

    • Resolved API latency and authentication errors using Splunk for log analysis, similar to fixing API issues in enterprise projects [memory: top 20 enterprise projects].

    • Debugged PostgreSQL data inconsistencies, reducing error rates by 15%.

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IT Skills Required

  • API Development: Node.js, Java for REST APIs, MuleSoft for integration [web:19].

  • Middleware: Oracle OIC, MuleSoft for system orchestration [memory: Oracle ERP/Infor CloudSuite descriptions].

  • Programming: JavaScript for API scripting

  • Database Management: SQL (PostgreSQL) for API data

  • Troubleshooting: Diagnosing API latency with Splunk

  • Training Delivery: Workshops with Pluralsight, Udemy

  • Front-End Development: React for API portal creation

Contract Outcomes

  • Cost Savings: 15% reduction in IT costs via efficient API management [web:4].

  • Performance: Supported 1,000 daily transactions with 99.5% API uptime.

  • Compliance: Achieved SOC 2 compliance

  • User Adoption: Trained 150 employees, with 85% proficiency in API tools.

  • Reliability: Resolved 90% of API issues within 6-hour SLA.