Infor CloudSuite Integration

 

Healthcare Outsourcing Contract for Infor CloudSuite Integration

pakistan group2

Contract Details

  • Client: HealthWave Solutions (mid-market, 300 employees, $200M revenue, Seattle, WA)

    • A healthcare technology provider specializing in patient management and billing solutions for small to mid-sized hospitals and clinics.

  • Outsourcing Provider: Master1Tech, Lahore, Pakistan

    • A Lahore-based IT outsourcing firm with expertise in healthcare ERP/HCM solutions and full-stack development.

  • Contract Value: $550K over 18 months (February 2024–July 2025)

    • Reflects a T&M model, with billing based on hours worked and resources used, scaled slightly higher than GreenLeaf due to healthcare compliance complexity.

  • Start Date: February 1, 2024

  • End Date: July 31, 2025, with an option for a 1-year extension based on performance and client needs.

  • Scope: Develop, integrate, maintain, and troubleshoot APIs and middleware for Infor CloudSuite Healthcare (HCM and Financials), Epic EHR (Electronic Health Record), and Tableau for analytics, ensuring seamless interoperability. Provide training for 200 healthcare staff on system usage.

  • Service Level Agreements (SLAs):

    • 99.7% API uptime to ensure critical healthcare system reliability.

    • 95% resolution of API and middleware issues within 4 hours, reflecting healthcare’s urgency.

    • Training for 200 employees within 4 months, with 90% proficiency in system tools.

  • Compliance:

    • HIPAA (Health Insurance Portability and Accountability Act) for patient data protection.

    • SOC 2 Type II for security and data integrity.

    • WCAG 2.1 for accessibility in user interfaces.

  • Governance:

    • Bi-weekly reviews via Zoom, with project tracking in Jira and Confluence for documentation.

    • Monthly compliance audits to ensure HIPAA and SOC 2 adherence.

  • Budget Allocation:

    • API Integration: $220K (40%)

    • Maintenance: $137.5K (25%)

    • Troubleshooting: $110K (20%)

    • Training: $55K (10%)

    • Infrastructure (portals, ticketing, cloud): $27.5K (5%)

Project Description

HealthWave Solutions outsourced the development and maintenance of APIs and middleware to Master1Tech to ensure seamless interoperability between Infor CloudSuite Healthcare (for HR, payroll, and financials), Epic EHR (for patient records and clinical workflows), and Tableau (for healthcare analytics). The project aimed to enhance operational efficiency for HealthWave’s hospital and clinic clients, enabling real-time data exchange, regulatory compliance, and user training. Key components included:

  • API Integration: Developing secure APIs to connect Infor CloudSuite, Epic, and Tableau, supporting 1,500 daily patient transactions.

  • Maintenance: Regular updates to API endpoints and middleware for performance and compliance.

  • Troubleshooting: Rapid resolution of connectivity and data sync issues to minimize disruptions in healthcare delivery.

  • Training: Educating 200 healthcare staff (e.g., HR, billing, clinical teams) on system functionalities and analytics dashboards. This project aligns with healthcare outsourcing trends, similar to HCL’s Infor CloudSuite support for universities, but tailored for HIPAA-compliant ERP/HCM integration in mid-sized healthcare firms.

Two men traders sitting at desk at office together looking at data analysis discussing brainstorming successful strategy inspired teamwork concept close-up
The project is looking good.

Tasks Involved

  1. API Integration:

    • Developed RESTful APIs using Node.js and Infor OS to integrate Infor CloudSuite Healthcare (HCM and Financials) with Epic EHR and Tableau, enabling real-time data flow for 1,500 daily patient-related transactions (e.g., billing, patient records).

    • Utilized MuleSoft for middleware orchestration, ensuring secure data exchange across systems, similar to GreenLeaf’s NetSuite-Salesforce integration.

    • Configured Infor Cloverleaf for healthcare-specific interoperability, mapping HL7 (Health Level Seven) standards for Epic EHR data.

  2. Maintenance:

    • Updated API endpoints and middleware configurations using AWS API Gateway and Infor Mongoose for scalability, achieving 99.7% uptime, akin to GreenLeaf’s Azure API Management.

    • Applied patches to Node.js APIs and MuleSoft workflows, improving transaction processing speed by 12%.

    • Monitored system performance with AWS CloudWatch, ensuring compliance with HIPAA audit requirements.

  3. Troubleshooting:

    • Resolved API latency and HL7 data sync errors using Datadog for log analysis, reducing error rates by 18%, comparable to GreenLeaf’s Splunk usage.

    • Debugged PostgreSQL database inconsistencies in Infor CloudSuite, ensuring accurate payroll and patient billing data.

    • Addressed Epic EHR authentication issues via ServiceNow ticketing, meeting the 4-hour SLA for 95% of cases.

  4. Training:

    • Delivered workshops for 200 healthcare staff using Articulate 360 and Microsoft PowerPoint, covering Infor CloudSuite HCM (Employee Central, Payroll), Epic EHR navigation, and Tableau dashboards.

    • Created e-learning modules with Camtasia, achieving 90% proficiency in system tools within 4 months.

    • Provided hands-on sessions for Tableau analytics, enabling staff to generate patient outcome reports.

Stylish businessman sitting in modern coworking and working on laptop. High quality photo

IT Skills Required

  • API Development: Node.js, Java for REST APIs; Infor OS, MuleSoft, Infor Cloverleaf for healthcare interoperability.

  • Middleware: Infor Mongoose for custom extensions; AWS API Gateway for secure API management.

  • Programming: JavaScript for API scripting; Python (Flask) for automation tasks.

  • Database Management: PostgreSQL for Infor CloudSuite and Epic data; SQL for analytics queries.

  • Troubleshooting: Datadog for log analysis; AWS CloudWatch for performance monitoring.

  • Cloud Platforms: AWS (EC2, RDS, Lambda) for hosting and scaling Infor CloudSuite.

  • Testing: Cypress for automated testing of web interfaces (e.g., HCM portals).

  • Version Control: Git (GitLab) for code management and collaboration.

  • Ticketing Systems: ServiceNow for helpdesk and issue resolution.

  • Training Delivery: Articulate 360, Camtasia, PowerPoint for e-learning and workshops.

  • Front-End Development: React for creating user-friendly API portals and dashboards.

Contract Outcomes

  • Cost Savings: 18% reduction in IT operational costs through efficient API integration and maintenance, surpassing GreenLeaf’s 15% savings.

  • Performance: Supported 1,500 daily patient transactions with 99.7% API uptime, ensuring reliable healthcare operations.

  • Compliance: Achieved HIPAA and SOC 2 Type II compliance, with zero audit violations, critical for healthcare data security.

  • User Adoption: Trained 200 employees, with 90% proficiency in Infor CloudSuite, Epic, and Tableau tools, exceeding the SLA target.

  • Reliability: Resolved 95% of API and middleware issues within 4 hours, meeting the stringent healthcare SLA.

  • Scalability: Enabled HealthWave to onboard 10 new clinic clients, increasing transaction volume by 20% without performance degradation.