Partnering With University Software Providers

 Consulting – Selection – Support – Evaluation

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DISCOVER INNOVATIVE SOFTWARE SOLUTIONS FROM OUR PARTNERS, DESIGNED TO MEET THE UNIQUE NEEDS OF UNIVERSITIES. 

 

MASTER1TECH PROVIDE EXPERT IMPLEMENTATION AND SUPPORT SERVICES FOR THESE PLATFORMS.

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University Productivity Solutions

Manages scholarships, grants, and loans, automating eligibility, disbursement, and compliance for student financial support.

Financial Aid Management Software

Manages scholarships, grants, and loans, automating eligibility, disbursement, and compliance for student financial support.
Plans and tracks university finances, forecasting revenues and expenses for fiscal accountability.

Budgeting and Financial Planning Software

Plans and tracks university finances, forecasting revenues and expenses for fiscal accountability.
Centralizes student data for admissions, registration, grades, and transcripts, streamlining administrative processes, connects to other systems.

Student Information Systems (SIS)

Centralizes student data for admissions, registration, grades, and transcripts, streamlining administrative processes, connects to other systems.
Fosters alumni connections and manages donation campaigns to maximize fundraising success.

Alumni Engagement and Fundraising

Fosters alumni connections and manages donation campaigns to maximize fundraising success.
Facilitates online course delivery, managing content, assignments, and assessments for enhanced student engagement.

Learning Management Systems (LMS)

Facilitates online course delivery, managing content, assignments, and assessments for enhanced student engagement.
Handles student tuition and fee payments through secure online portals, automating billing cycles.

Payment and Billing Software

Handles student tuition and fee payments through secure online portals, automating billing cycles.
Automates recruitment and admissions, optimizing application processing and student enrollment with data analytics.

Enrollment and Admissions Management

Automates recruitment and admissions, optimizing application processing and student enrollment with data analytics.
Oversees campus infrastructure, maintenance, and space allocation for operational efficiency.

Facilities and Campus Management

Oversees campus infrastructure, maintenance, and space allocation for operational efficiency.
Manages on-campus housing, room assignments, and residence life services to enhance student experiences.

Student Housing and Residence

Manages on-campus housing, room assignments, and residence life services to enhance student experiences.
Manages campus health services, including medical records and mental health support, for student well-being.

Student Health and Wellness

Manages campus health services, including medical records and mental health support, for student well-being.
Analyzes students’ online activity to assess recruitment fit or engagement, with ethical considerations.

Student’s Social Media Profiling

Analyzes students’ online activity to assess recruitment fit or engagement, with ethical considerations.
Tracks research and institutional grants, ensuring government compliance and efficient fund utilization.

Grant Management

Tracks research and institutional grants, ensuring government compliance and efficient fund utilization.
Facilitates course planning and degree tracking to guide students toward timely graduation and other future needs.

Academic Advising and Scheduling

Facilitates course planning and degree tracking to guide students toward timely graduation and other future needs.
Checks student work for copying sections or phrases from Chatgpt and other AI programs.

Student Assignments Authenticity

Checks student work for copying sections or phrases from Chatgpt and other AI programs.
Promotes retention through advising, early alerts, and analytics to support student success.

Student Engagement and Success Platforms

Promotes retention through advising, early alerts, and analytics to support student success.
Organizes assessment data and compliance reports to meet academic accreditation standards.

Assessment and Accreditation Management

Organizes assessment data and compliance reports to meet academic accreditation standards.
Manages the lifecycle of academic research projects, streamlining proposal submissions, funding tracking, and compliance reporting .

Research Management Software

Manages the lifecycle of academic research projects, streamlining proposal submissions, funding tracking, and compliance reporting .
Automates library operations, including cataloging, circulation, and digital resource access for research support.

Library Management Systems

Automates library operations, including cataloging, circulation, and digital resource access for research support.
Connects students with jobs and internships, streamlining career services and employer engagement, Handshake alternatives

Career Services Platforms

Connects students with jobs and internships, streamlining career services and employer engagement, Handshake alternatives
Organizes campus events, conferences, and workshops, automating registration, scheduling, and attendee engagement for seamless event execution.

Event and Conference Management Software

Organizes campus events, conferences, and workshops, automating registration, scheduling, and attendee engagement for seamless event execution.

    Once you select a software platform/solution, we collaborate with the vendor and your team to provide the following skill sets.

Financial Aid Management Software

  • Outsourcing Support Tasks:
    • Monitor system performance and troubleshoot issues (e.g., disbursement errors).
    • Update software for new financial aid regulations (e.g., FAFSA changes).
    • Provide helpdesk support for student and staff queries on aid processes.
    • Conduct training sessions for financial aid staff on system updates and compliance.
    • Enhance features (e.g., improved reporting dashboards) based on user feedback.
    • Perform regular security audits to protect sensitive financial data.
  • Skill Sets:
    • Maintenance: Python, SQL (troubleshooting, updates), Node.js (API fixes).
    • Helpdesk: ITIL framework, ticketing systems (Zendesk, ServiceNow), communication skills.
    • Training: Technical writing, e-learning tools (Articulate 360), presentation skills.
    • Security: Cybersecurity (AES-256, OWASP), GDPR/FERPA compliance.
    • Enhancement: React.js (dashboards), Power BI (reporting).
    • Domain Knowledge: Financial aid regulations, U.S. higher education policies.

Student Information Systems (SIS)

  • Outsourcing Support Tasks:
    • Perform system upgrades and patch management for Banner modules.
    • Provide 24/7 helpdesk support for registration, grading, or access issues.
    • Train staff on new Banner features and reporting tools.
    • Optimize database performance for large student datasets.
    • Integrate with new campus systems (e.g., LMS, payment platforms).
    • Conduct security checks to ensure data integrity.
  • Skill Sets:
    • Maintenance: PL/SQL, Java (Banner-specific), Oracle DB optimization.
    • Helpdesk: ServiceNow, ITIL, customer service skills.
    • Training: Instructional design, webinar tools (Zoom, Webex).
    • Integration: REST/SOAP APIs, ETL (Informatica).
    • Security: Encryption, access control (RBAC).
    • Performance: AWS, Docker (cloud optimization).

Payment and Billing Software

  • Outsourcing Support Tasks:
    • Troubleshoot payment portal issues (e.g., transaction failures).
    • Provide helpdesk support for student payment disputes and inquiries.
    • Train staff on managing payment plans and refunds.
    • Update software for new payment gateways or compliance (e.g., PCI-DSS).
    • Enhance user interfaces for better accessibility.
    • Perform security audits for transaction data.
  • Skill Sets:
    • Maintenance: Node.js, Python (payment logic), SQL.
    • Helpdesk: Zendesk, customer service, multilingual support.
    • Training: Video tutorials, payment system expertise (e.g., TouchNet).
    • Security: PCI-DSS, encryption (AES-256).
    • Enhancement: React.js, Tailwind CSS (UI).
    • Payments: Flywire, Stripe APIs.

Facilities and Campus Management

  • Outsourcing Support Tasks:
    • Monitor and maintain facilities management tools (e.g., maintenance scheduling).
    • Provide helpdesk support for work order and asset tracking issues.
    • Train facilities staff on system features and IoT integrations.
    • Update software for energy monitoring and compliance.
    • Enhance dashboards for space utilization analytics.
    • Ensure system uptime and performance.
  • Skill Sets:
    • Maintenance: Python, React.js (fixes), MongoDB.
    • Helpdesk: ServiceNow, facilities management knowledge.
    • Training: Screencasting, IoT device training.
    • IoT: MQTT, AWS IoT Core.
    • Analytics: Grafana, Power BI.
    • Monitoring: Nagios, uptime monitoring.

Student Housing and Residence Life

  • Outsourcing Support Tasks:
    • Troubleshoot housing portal issues (e.g., room assignment errors).
    • Provide helpdesk support for student housing queries.
    • Train residence life staff on booking and community tools.
    • Update software for new housing policies or integrations.
    • Enhance features (e.g., roommate matching algorithms).
    • Ensure data privacy for resident records.
  • Skill Sets:
    • Maintenance: Node.js, Python (fixes), MongoDB.
    • Helpdesk: Freshdesk, student affairs knowledge.
    • Training: Webinar tools, housing software expertise (e.g., StarRez).
    • Privacy: GDPR, FERPA compliance.
    • Enhancement: React.js (UI improvements).
    • Integration: REST APIs, SIS compatibility.

Grant Management

  • Outsourcing Support Tasks:
    • Maintain grant tracking systems and resolve reporting issues.
    • Provide helpdesk support for research administrators.
    • Train staff on compliance and reporting features.
    • Update software for new funding regulations (e.g., NIH, NSF).
    • Enhance analytics for grant utilization.
    • Conduct security audits for sensitive data.
  • Skill Sets:
    • Maintenance: Python, JavaScript (fixes), PostgreSQL.
    • Helpdesk: Zendesk, grant management knowledge.
    • Training: e-learning tools, research administration expertise.
    • Compliance: NIH, NSF regulations.
    • Analytics: Tableau, pandas.
    • Security: Encryption, access control.

Fund Accounting Software

  • Outsourcing Support Tasks:
    • Troubleshoot fund tracking issues (e.g., allocation errors).
    • Provide helpdesk support for finance staff queries.
    • Train users on compliance reporting and system updates.
    • Update software for nonprofit accounting standards.
    • Optimize database performance for financial data.
    • Integrate with ERP systems.
  • Skill Sets:
    • Maintenance: Python, Node.js (fixes), SQL Server.
    • Helpdesk: ServiceNow, accounting terminology.
    • Training: Video tutorials, fund accounting expertise (e.g., Blackbaud).
    • Compliance: GAAP, FASB standards.
    • Integration: Sage Intacct APIs.
    • Performance: MySQL optimization.

Student Engagement and Success Platforms

  • Outsourcing Support Tasks:
    • Maintain advising and early alert systems, resolving technical issues.
    • Provide helpdesk support for students and advisors.
    • Train staff on analytics and intervention tools.
    • Update software for accessibility and new retention strategies.
    • Enhance predictive analytics for at-risk students.
    • Monitor system performance.
  • Skill Sets:
    • Maintenance: Node.js, Python (analytics), MongoDB.
    • Helpdesk: Freshdesk, student success knowledge.
    • Training: Webinar tools, Starfish/EAB expertise.
    • Analytics: scikit-learn, Tableau.
    • Accessibility: WCAG 2.1, ARIA.
    • Monitoring: New Relic.

Library Management Systems

  • Outsourcing Support Tasks:
    • Troubleshoot cataloging and circulation issues.
    • Provide helpdesk support for library staff and students.
    • Train users on discovery tools and resource access.
    • Update software for new library standards (e.g., MARC).
    • Enhance search functionality for digital resources.
    • Ensure system uptime and security.
  • Skill Sets:
    • Maintenance: Python, React.js (fixes), Elasticsearch.
    • Helpdesk: Zendesk, library system knowledge (e.g., Alma).
    • Training: Screencasting, MARC standards expertise.
    • Search: Solr, OpenAthens.
    • Security: HTTPS, access control.
    • Monitoring: Grafana.

Career Services Platforms

  • Outsourcing Support Tasks:
    • Maintain job boards and resolve networking tool issues.
    • Provide helpdesk support for students and employers.
    • Train career services staff on analytics and event tools.
    • Update software for new job recommendation algorithms.
    • Enhance employer integration features.
    • Ensure data security for student profiles.
  • Skill Sets:
    • Maintenance: Node.js, Python (fixes), MongoDB.
    • Helpdesk: ServiceNow, career services knowledge.
    • Training: Video tutorials, Handshake expertise.
    • Analytics: Mixpanel, recommendation algorithms.
    • Integration: Salesforce APIs.
    • Security: GDPR compliance.

Assessment and Accreditation Management

  • Outsourcing Support Tasks:
    • Troubleshoot assessment data collection issues.
    • Provide helpdesk support for accreditation staff.
    • Train users on compliance reporting and dashboards.
    • Update software for new accreditation standards.
    • Enhance analytics for program evaluation.
    • Ensure data security for compliance records.
  • Skill Sets:
    • Maintenance: Python, React.js (fixes), PostgreSQL.
    • Helpdesk: Zendesk, accreditation knowledge.
    • Training: e-learning tools, Watermark expertise.
    • Compliance: HLC, NECHE standards.
    • Analytics: Power BI, pandas.
    • Security: Encryption, RBAC.

Academic Advising and Scheduling

  • Outsourcing Support Tasks:
    • Maintain advising tools and resolve scheduling issues.
    • Provide helpdesk support for advisors and students.
    • Train staff on degree planning and analytics features.
    • Update software for new advising policies.
    • Enhance predictive analytics for student success.
    • Ensure accessibility for user interfaces.
  • Skill Sets:
    • Maintenance: Node.js, Python (analytics), MongoDB.
    • Helpdesk: Freshdesk, advising knowledge.
    • Training: Webinar tools, EAB Navigate expertise.
    • Analytics: scikit-learn, Tableau.
    • Accessibility: WCAG 2.1, screen reader support.
    • Enhancement: React.js (UI).

Student Health and Wellness

  • Outsourcing Support Tasks:
    • Troubleshoot health system issues (e.g., appointment errors).
    • Provide helpdesk support for students and health staff.
    • Train users on telehealth and compliance features.
    • Update software for new health regulations (e.g., HIPAA).
    • Enhance mental health support tools (e.g., telehealth portals).
    • Ensure data security for medical records.
  • Skill Sets:
    • Maintenance: Python, React.js (fixes), MongoDB.
    • Helpdesk: Zendesk, health system knowledge.
    • Training: Video tutorials, Medicat expertise.
    • Compliance: HIPAA, GDPR.
    • Telehealth: WebRTC, Zoom APIs.
    • Security: FHIR standards, encryption.

Student’s Social Media Profiling

  • Outsourcing Support Tasks:
    • Maintain profiling tools and resolve data collection issues.
    • Provide helpdesk support for admissions and student affairs staff.
    • Train users on ethical data analysis and reporting.
    • Update software for new social media APIs or privacy laws.
    • Enhance dashboards for behavioral insights.
    • Ensure compliance with privacy regulations.
  • Skill Sets:
    • Maintenance: Python (NLP), React.js (dashboards), Elasticsearch.
    • Helpdesk: ServiceNow, data ethics knowledge.
    • Training: e-learning tools, social media analytics expertise.
    • APIs: Twitter, LinkedIn APIs.
    • Privacy: GDPR, FERPA compliance.
    • Analytics: NLTK, spaCy.

Learning Management Systems (LMS)

 

  • Outsourcing Support Tasks:
    • Troubleshoot LMS issues (e.g., course access, quiz failures).
    • Provide helpdesk support for students and faculty on navigation and functionality.
    • Train instructors on creating content and using analytics tools.
    • Update LMS for accessibility compliance (e.g., WCAG 2.1).
    • Enhance features (e.g., mobile app updates, gamification).
    • Monitor system uptime and performance metrics.
  • Skill Sets:
    • Maintenance: Node.js, Python (bug fixes), MongoDB.
    • Helpdesk: Freshdesk, empathy, multilingual support (e.g., Hebrew, English).
    • Training: Moodle/Canvas expertise, screencasting (Camtasia).
    • Accessibility: ARIA standards, Web Speech API.
    • Enhancement: React.js, Flutter (mobile apps).
    • Monitoring: New Relic, Grafana.

Enrollment and Admissions Management

  • Outsourcing Support Tasks:
    • Maintain application portals and resolve technical issues (e.g., form errors).
    • Provide helpdesk support for applicant queries and system access.
    • Train admissions staff on CRM tools and analytics dashboards.
    • Update software for new recruitment strategies (e.g., virtual tours).
    • Enhance analytics for enrollment forecasting.
    • Ensure data security for applicant records.
  • Skill Sets:
    • Maintenance: React.js, Node.js (portal fixes), PostgreSQL.
    • Helpdesk: Zendesk, CRM knowledge (Slate), communication skills.
    • Training: Technical documentation, video tutorials.
    • Analytics: Tableau, Power BI (forecasting).
    • Security: GDPR compliance, TLS 1.3.
    • Enhancement: Vue.js (UI updates).

Budgeting and Financial Planning Software

  • Outsourcing Support Tasks:
    • Troubleshoot budgeting tool errors (e.g., forecasting inaccuracies).
    • Provide helpdesk support for finance staff on reporting features.
    • Train users on compliance reporting and system updates.
    • Update software for new financial regulations (e.g., GAAP changes).
    • Optimize performance for large financial datasets.
    • Integrate with ERP systems for data consistency.
  • Skill Sets:
    • Maintenance: Python, JavaScript (bug fixes), SQL Server.
    • Helpdesk: ServiceNow, financial terminology knowledge.
    • Training: e-learning platforms, financial software expertise (e.g., Oracle Hyperion).
    • Compliance: GAAP, IFRS knowledge.
    • Integration: SAP, Oracle APIs.
    • Performance: MySQL optimization, AWS.

Alumni Engagement and Fundraising

  • Outsourcing Support Tasks:
    • Maintain crowdfunding platforms and resolve donation processing issues.
    • Provide helpdesk support for donor queries and campaign setup.
    • Train alumni staff on CRM and fundraising analytics.
    • Enhance features (e.g., personalized donor dashboards).
    • Update payment integrations for security and efficiency.
    • Monitor campaign performance and analytics.
  • Skill Sets:
    • Maintenance: Node.js, Python (fixes), MongoDB.
    • Helpdesk: Freshdesk, CRM skills (Salesforce, Blackbaud).
    • Training: Webinar tools, fundraising software knowledge.
    • Enhancement: React.js, Next.js (dashboards).
    • Payments: Stripe, PCI-DSS compliance.
    • Analytics: Google Analytics, Mixpanel.

Student Work Authenticity

  • Outsourcing Support Tasks:
    • Monitor and troubleshoot AI detection and plagiarism-checking tools (e.g., Turnitin, GPTZero) for accurate flagging of AI-generated or copied content.
    • Provide helpdesk support for faculty and students resolving issues with submission uploads or false positives in detection reports.
    • Train academic staff on interpreting authenticity reports and integrating tools with LMS platforms.
    • Update software to detect new AI models (e.g., GPT-4 variants) and improve detection algorithms.
    • Enhance dashboards for detailed authenticity analytics (e.g., AI probability scores, source tracing).
    • Conduct regular security audits to protect student submission data and ensure compliance with privacy regulations.
  • Skill Sets:
    • Maintenance: Python (NLP, AI detection algorithms), Node.js (API updates), PostgreSQL (submission storage).
    • Helpdesk: ITIL framework, ticketing systems (Zendesk, ServiceNow), academic integrity knowledge, multilingual support (e.g., Hebrew, English).
    • Training: Technical writing, e-learning tools (Articulate 360), Turnitin/GPTZero expertise, webinar delivery (Zoom).
    • Enhancement: React.js (analytics dashboards), scikit-learn (improved detection models).
    • Security: GDPR, FERPA compliance, AES-256 encryption, OWASP principles.
    • Analytics: Pandas, Tableau (authenticity metrics), NLP libraries (spaCy, NLTK).

Event and Space Planning

  • Outsourcing Support Tasks:
    • Maintain event and space management tools, resolving issues with scheduling or booking conflicts.
    • Provide helpdesk support for staff and students managing event registrations or room reservations.
    • Train campus staff on using scheduling tools, analytics, and integration with mobile apps.
    • Update software for new campus policies (e.g., hybrid event support) or third-party integrations (e.g., Zoom, payment gateways).
    • Enhance features like real-time space utilization dashboards or automated event reminders.
    • Ensure system uptime and data security for event and booking records.
  • Skill Sets:
    • Maintenance: Node.js (API fixes), Python (automation scripts), MongoDB (booking data).
    • Helpdesk: Freshdesk, event management knowledge, customer service skills, multilingual support (e.g., Hebrew, English).
    • Training: Screencasting (Camtasia), webinar tools (Webex), EMS/25Live expertise, instructional design.
    • Enhancement: React.js, Vue.js (dashboards, mobile UI), WebRTC (hybrid event support).
    • Integration: REST APIs, payment gateways (Stripe), calendar APIs (Google Calendar).
    • Security: HTTPS, GDPR compliance, access control (RBAC).